What Happens if Your Flight Is Delayed or Cancelled?
Flight disruption can unsettle an entire itinerary. If a delay or cancellation means an arranged Portugal Magik service cannot be used, the current policy protects the eligible unused amount as travel credit for up to five years.
Contact the team as soon as the airline confirms a change
Send the new flight information and your booking details as soon as possible. Early notice gives the operations team more time to adjust an airport arrival, move a service or coordinate the remaining itinerary.
We first look for a practical adjustment
Depending on the new arrival time and availability, the team may be able to adjust the pickup, change the order of a day or reschedule the affected service. Any revised arrangement is confirmed with you rather than assumed.
Eligible unused value can be preserved
If the flight disruption prevents an affected service from being used, the Booking Terms state that the eligible unused amount will be kept as Portugal Magik travel credit, valid for up to five years.
Third-party arrangements may be different
If your booking includes pre-purchased tickets or hotel arrangements, their suppliers may apply their own conditions. The team will always review what is possible with you and confirm the outcome in writing.
Keep the supporting details
Retain the airline notice and send the updated flight number, date and arrival time. Clear information helps the team identify the affected services and provide an accurate written update.
Frequently asked questions
What should I send after a flight change?
Send your booking details, airline notice, updated flight number, new date and expected arrival time as soon as possible.
Will my airport pickup move automatically?
Not automatically. The team will review availability and confirm any adjusted pickup or replacement arrangement with you.
What if I cannot use the service?
The eligible unused amount is kept as travel credit for up to five years under the current Booking Terms.
Are hotel and attraction costs included?
Not automatically. Pre-purchased tickets and hotel arrangements may follow their suppliers' own conditions. The team reviews each case with you.